Store Policies
Pre-Order Information
All pre-orders are paid for upon initial order. All pre-orders are shipped upon having all items for the order in stock. If pre-order items are arriving on different dates and you would like them shipped upon release, please purchase them in seperate orders. If you need to cancel a pre-order, you will receive 90% of the items cost refunded back to you with all shipping charges related to the item/s. There is a 10% holding fee on pre-ordered items.
Return and Refunds
Here at CategoryOneGames.com, we want your shopping experience to be the best it can be. However, we realize that a small percentage of our customers may occasionally wish to return merchandise for a refund. The following explains our refund and return polices for the various merchandise and services that we offer:
Sealed Products
If you would like to return any factory-sealed merchandise that we have sent you, for any reason, simply contact us within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on our end, we will also refund all shipping charges associated with the transaction. However, if an item was sent to you sealed (for example, a sealed starter deck) and you opened the item, that item can not be returned. There are no exceptions to this policy.
Singles
Due to the volatile nature of the singles market, we do not accept returns on single cards. However, there are two exceptions to this policy.
1) If a customer is not satisfied with the condition of any single cards they have received, simply contact us within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s). Please be aware that this does not apply to individual cards listed as being in "NM" (Near Mint) condition. In the event that we are unable to exchange the item(s), we will issue the customer a full refund for the purchase price of that item(s). Buyer must cover the cost of shipping the items back to us and the cost of shipping it to the buyer will not be refunded.
2) All orders are triple-checked for accuracy before being shipped, but it is still possible for mistakes to happen. If you have accidentally received item(s) that you did not order, simply contact us within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s). In the event that we can not exchange the item(s), we will issue the customer a full refund for the purchase price of that item(s). We will also refund all shipping charges associated with the return of the item(s).
Your Privacy
CategoryOneGames is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, and payment information.
How does CategoryOneGames protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.
Will CategoryOneGames disclose the information it collects to outside parties?
CategoryOneGames does not sell, trade, or rent your personal information to companies not affiliated with CategoryOneGames.
CategoryOneGames may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of CategoryOneGames, our users, or others. CategoryOneGames is committed to protecting your privacy. We use the information we collect on the site to make shopping at CategoryOneGames.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
Your Consent
By using our Web site, you consent to the collection and use of this information by CategoryOneGames , Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
CategoryOneGames also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and CategoryOneGames has no control or influence over their policies. Please check the policies of each site you visit for specific information. CategoryOneGames cannot be held liable for damage or misdoings of other sites linked or otherwise.