FAQ & Store Policies

Order Processing

Orders are typically process within 1-3 business days. Once your order is packed, you'll receive a notification it was shipped and a tracking number if the chosen shipping includes tracking. 

Order Cancellations & Restocking Fees

Orders can be cancelled before shipping but are subject to a few fees. 

Credit card processing fees are non-refundable, as they are retained by the payment processor. 

Once an order is pulled, a restocking fee of 10% will be applied to cancellations with fewer than 100 items and 20% for orders over 100 items. 

Refunds & Returns

If you receive incorrect or damaged items, contact us within 7 days of receiving your order. 

We will try to make it right, whether sending a replacement, store credit, or refund. 

Returns due to customer error (wrong item chosen, changed mind, etc.) are reviewed case-by-case.

Privacy Policy

CategoryOneGames is committed to protecting your privacy. We only collect the personal information necessary to process your orders and communicate with you.

Information Collected

When you place an order, we collect:

• Name

• Email address

• Shipping and billing addresses

How We Protect Your Information

We use Secure Socket Layer (SSL) encryption to protect all personal and payment data. Your information is stored securely and never shared with unauthorized parties.

Use of Cookies

We do not use cookies to track or collect personal data. Any cookie usage is for basic website functionality only.

Sharing Information

We never sell or rent your personal information. We may release account details only if required by law, to enforce our policies, or to protect our users and business.

Consent & Updates

By using our website, you agree to the terms of this policy. If we update our policies, changes will be posted here.